Alexandra Jellerette, M.A., president of ZaneNet, co-founded ZaneNet because of a deep interest in issues and projects related to disparities in the provision of medical care, technology and education. It is the mission of ZaneNet to apply innovative solutions to alleviate these disparities. Starting with a small initial investment, Alexandra has overseen the company’s growth, with annual sales growing rapidly over the past three years. As president, she has managed ZaneNet’s certification processes, gaining certification as an SBA 8(a) business and an MBE certified business with established federal, state and commercial contracts. She has led the reorganization of ZaneNet’s operations and human resources structure to provide a strong infrastructure designed for long-term growth. A graduate of Wellesley College and American University, Alexandra began her career in education. In addition to teaching and training, she also has been responsible for developing publications and research projects. Alexandra believes in actively supporting the community and is active in several community initiatives and organizations. She was chosen by the Daily Record as a 2010 VIP (Very Important Professionals under 40) and is featured in a recent publication, Montgomery County, Women Making It.
Luigi Leblanc, MPH, CPHIT — VP of Technology
Luigi Leblanc is an electronic engineer and public health professional with over 14 years of experience in Telemedicine/Telecommunications technologies. He has served as the technical manager for many projects that require the collaborative efforts of healthcare providers, application developers and systems engineers. Mr. Leblanc has led health information technology research initiatives that focus on patient self-management of their diabetes and hypertension through personalized web portals, combining social networking concepts, e-learning, online collaborations, and Electronic Medical Records and Patient Health Records. He is a Certified Professional in Health Information Technology and sits on various state-wide advisory boards on MSOs and the Health Information Exchange (HIE) and is a Commissioner for the Electronic Healthcare Network Accreditation Commission (EHNAC). With a bachelor’s degree in electronic engineering technology from Hartford University and a master’s degree in public health from the Howard University College of Medicine, Mr. Leblanc possesses a two-tiered background as an engineer and a public health professional.
Harriet V. Washington, Vice President for Operations and Human Resources
Ms. Washington has a career that spans over 25 years with the U.S. Government and international organizations, living and working in Africa and having worked for the US Peace Corps, in the Office of the Directors which included working in the Office of Overseas Recruitment (Talent Search) and the Office of Congressional Affairs; and the Agency for International Development (USAID). Thirteen of these years were spent living and working in West and Central Africa; Accra Ghana; Abidjan, Cote d’Ivoire and Yaounde, Cameroon. Ms. Washington has experience in personnel management and training, budget management, international and domestic conference planning and project/program coordination.
Since 1996, Ms. Washington has worked in the areas of project planning, financial administration and coordination in the field of Health Information Technology (HIT). Ms. Washington planned from a financial perspective a five (5) country video teleconference on healthcare initiatives (funded by the Agency for International Development, USAID) and worked on a special consultancy with the Reverend Martin Luther King Foundation on voter registration in South Africa to elect President Nelson Mandela. In 1999 Ms. Washington joined the staff of the Howard University Telehealth Sciences and Advanced Technology Center (HUTSATC) where she worked on healthcare, telemedicine, video teleconferencing and technology projects and managed all aspects of the office operations. Ms. Washington also severed on assessment team site visits and traveled to Nigeria for Howard University Projects in Nigeria. Ms. Washington has planned and monitored project budgets and trained office staff in order to streamline office procedures making office operations more efficient.
Until January 2010 Ms. Washington was involved in health information technology initiatives, funded by the National Institutes of Health (NIH) and worked part-time at Howard University, College of Medicine, as the Chief Operations Officer and Financial Administrator for VMRx and with Zane Networks, LLC in Silver Spring, MD
Brian Fough, Computer Programmer
Daphne Brannon — MSO Project Coordinator
As the overall MSO Project Coordinator, Daphne Brannon leads ZaneNet Connect’s MSO operations. She provides guidance and assistance to a team of professionals as they assist physicians to receive federal incentives and meet meaningful use standards.
Her work encompasses practice assessment and workflow redesign, Care Transition workflow, meaningful use consulting to members of various medical associations and the Maryland REC, project management support for various medical groups/organizations, and ACO-level data analysis and reporting.
As a NCQA Patient-Centered Medical Home Certified Content Expert, Ms. Brannon has demonstrated an in-depth knowledge of the requirements, the application process and the documentation required for PCMH recognition. She is currently working with several large practices.
Prior to joining ZaneNet Connect, Ms. Brannon worked throughout the U.S. as an EHR Specialist and project manager for clients transitioning from paper files to electronic medical records. For clients, she initiated the implementation and customization of various EMR and PMS software and provided on-site and/or web training of EMR and PMS software to their teams as needed, along with ongoing technical support after project completion.Ms. Brannon moved into healthcare IT from earlier work as operations manager for several large commercial operations, responsible for overall sales, facility operations and staffing, including staff development at all levels.
In addition to her PCMH qualifications, Ms. Brannon holds a Bachelor of Arts degree in Business Administration and certification in Project Management.
Conrad A. Clyburn, MS — MSO Senior Advisor
Mr. Clyburn is a Senior Advisor to ZaneNet Connect and Founder and CEO of MedForeSight; former Associate Director, Strategy and Emerging Technology, Imaging Science and Information Systems (ISIS) Center, Georgetown University, Washington, D.C.; and Director of Program Integration and Planning, Department of Defense (DOD), Telemedicine and Advanced Technology Research Center (TATRC). At TATRC, Mr. Clyburn managed over 750 medical technology research and development programs comprising a budget exceeding $400 million per year. TATRC specialized in funding academic, government and industry “Lab to Market” research partnerships in telemedicine, medical informatics, advanced surgical technology, imaging, bioinformatics, medical modeling and simulation, biosurveillance, robotics, biomaterials, tissue engineering and nanotechnology. Several of these innovations have been licensed or spun-out as start-up companies and have generated substantial returns.
Lassine Cherif, data analyst/systems analyst – is responsible for business application/web development and data analytics services, applying his skills in the areas of healthcare analytics, human-computer Interactions, the HIPAA privacy/security rule, and web development cycle. Lassine provides website, telehealth, application development and IT support to the company and to external clients. He has customized and implemented various LMS and CRM platforms for universities and organizations. He has also provided IT infrastructure support and health database support to practices, clinics and other healthcare organizations to support GPRO, Meaningful Use and other CMS reporting requirements. In addition to web development software such as Joomla, HTML, WordPress, Drupal he is an expert in Learning Content Management Systems (LMS) such as Moodle and CRM tools such as Zoho, VTiger, Sugar and Salesforce. He is also familiar with various database technology including: Tableau, SAS, QLIKView, Hadoop, RProject, SQL, MySQL, PHP and Java Script. While achieving a BS in Information Technology from the University of The District of Colombia, he received a scholarship from the International Information Systems Security Certification Consortium, a Technical Minority Scholarship from Xerox Foundation and a Fellowship for Research for U.S. Army Office of Research.
Kay Phillips — Call Center Manager
Kay Phillips manages the MSO Call Center. She is responsible for fielding requests for assistance and customer service related to the MSO and for making appropriate referrals to MSO staff for implementation and completion of customer requests. Prior to joining the MSO, Ms. Phillips worked with MOTTEP, a project dedicated to providing health education to District of Columbia residents through the use of telemedicine. For over 35 years, Ms. Philips worked within the District of Columbia Government in various administrative and management positions. She has worked in and headed correspondence units within various agencies of the government and in the Mayor’s executive office. In addition to being intimately involved in the planning and development of a city-wide call center, Ms. Phillips managed that call center during its first year of inception. The call center utilized modern telephony and service request systems designed to monitor and report out call activity. Call center staff served as points of contact for information and services provided by government agencies.
Linda Robinson, Technical Writer
Linda Robinson provides editorial services for projects relating to the MSO. With over twenty-five years of experience as a proposal writer, editing services consultant, and scholarly and technical book editor, Ms. Robinson participates in drafting, editing and proofreading documents and online content, from physician assessment reports to proposals and presentations. Before joining the MSO, she edited trade and text nonfiction manuscripts for major book publishers and wrote reports and proposals for a major foundation in science and urban affairs. She has also worked as a reference librarian and a newspaper editor. Ms. Robinson holds a bachelor’s degree in history and political science.
Kem Tolliver, CPC, CMOM – Contractor
Kem Tolliver holds dual Bachelor of Science degrees in Healthcare Administration and Organizational Management. She is a Certified Professional Coder (CPC) through AAPC and a Certified Medical Office Manager (CMOM) through PMI. Over the past 15 years, she has worked in leadership roles at hospitals and large specialty group practices throughout Maryland and Washington, DC. In these roles, she provides leadership to medical practices on: Revenue Cycle Management, Coding Maximization, EMR Implementation, Human Resources, Organizational Governance, Managed Care Contract Negotiations, Risk Management, and HIPAA Compliance.
She has served as an Adjunct Professor of Medical Revenue Cycle Management at Catonsville Community College. Mrs. Tolliver is the President of Medical Revenue Cycle Specialists, which provides Strategic Leadership Consulting services and Revenue Cycle Analysis to Physician Practices and Regional Health Care Facilities. MRCS is an Operational Support and Business Development partner for two Maryland-based Managed Services Organizations (MSO): MedChi Network Services and Zane Networks.
As a member of the Highmark Medicare Services, Carrier Advisory Committee; Kem provides comments on Local Coverage Determinations (LCDs). For five years, Mrs. Tolliver served on the Board of Directors of Maryland Medical Group Management Association (MD MGMA). In this role she served as the Chair of the Practice Management Committee and Chair of the Government Affairs Committee. Kem is a member of MedChi, The Maryland State Medical Society’s Legislative Counsel and provides testimony on healthcare legislation affecting Physician Reimbursement and Administrative Simplification in the Maryland General Assembly.